Dealing with Difficult People
Turn difficult situations around
Understand demanding relationships and how to make them work for you
Keep control while under fire
Be inspired to change
Learn how to be calmer and more confident
Recognise triggers and convert to action
Develop your own style for managing relationships and situations
Control your reactions to demanding people
Increase assertiveness and positive skills
Practical skills to transform professional relationships
- Active listening
- Communication
- The golden rules of saying ‘no!’
- 5 options for dealing with difficult situations
- 12 ways to build relationships
- 12 behaviours to avoid
Date: 13th September 2011 London
Presenter: Rodger Pyrah
Rodger brings over 20 years experience as an educator and a head teacher to his training courses. His warm and intelligent style will inspire you to achieve outstanding project results.
Prices: £289 + VAT
Includes lunch, refreshments and a full set of course notes
To book or more info call freephone: 0808 160 5 160 or: