The hospital porter was pulling the wheel chair at speed from the x ray department to the ward. The elderly patient was tipped back in the chair, griping the arms tightly her face frozen in fear all she could see was the ceiling lights flashing past. It was like someone persuaded against their better judgment to go on one of those big rides at Alton Towers. As they speed in to the ward sister halted their progress and demanded to know why he was pulling the wheel chair backwards. The porter replied “it’s faster”.
This incident seemed to sum up the NHS transformation journey, going backwards fast without any regards to the patients experience and no way of seeing where they were going.
Blair McPherson